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Jet2.com

Posted in Announcements

December 15, 2017 at 09:32

We welcome the news that Kyle Falconer has finally pleaded guilty to threatening and abusive behaviour onboard our Reus to Glasgow flight last year. This unacceptable behaviour led to the aircraft having to be diverted to a French airport, causing unnecessary distress and delays for customers, families, and crew.

Mr Falconer has been hit with a hefty bill, which includes repaying Jet2.com for £14,000 in losses, as well as legal fees and a £1,000 court fine, after his aggressive and abusive behaviour on the flight in June last year.

In line with our Onboard Together programme, we banned Mr Falconer for life following the incident and pursued civil proceedings against him, after his behaviour forced the pilot to divert the aircraft to Nantes. This diversion resulted in us incurring extra fuel costs and airport charges, and also led to a two hour delay for customers after French police had to board the aircraft to restrain and remove Mr Falconer.

Mr Falconer finally pleaded guilty to the charge at Paisley Sheriff Court this week.

As he fined Mr Falconer, Sheriff David Pender said: “An offence of this type in the confines of an aircraft cabin must be very, very distressing to those affected by it.”

The ruling is the latest in a number of similar successful judgments that Jet2.com has been awarded against disruptive passengers, sending out a strong message that such behaviour will not be tolerated and that we will continue to take formal legal action to recover losses.

Phil Ward, Managing Director of Jet2.com said: “We are delighted that Kyle Falconer has finally owned up to his actions, which caused an unacceptable level of distress to our customers and crew, as well as lengthy delays, after the flight was diverted to Nantes. As a family friendly airline carrying millions of holidaymakers, many of whom are families, we simply will not tolerate aggressive or abusive behaviour on our flights and we hope that this sends out a strong message that there will be serious consequences if you act in a disruptive or dangerous fashion onboard an aircraft.”

Our Onboard Together programme commits us to a zero tolerance stance against disruptive passenger behaviour, including banning the sale of alcohol onboard all flights before 08:00BST. This has been well received by both crew and customers, and we have called upon airports and retailers to adopt the same responsible approach.

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