Jet2holidays and Customer Repatriation Update

Posted in Announcements

June 28, 2015 at 11:06

Tunisia - Jet2holidays and Latest Update (July 6th 2015 - 17:00)

On Saturday 27th June, two flights returned back to the UK from Tunisia, with two further aircraft arriving on Sunday and Monday. In total, 683 customers returned to the UK.

Our chief executive, Steve Heapy, was in Tunisia with five senior members of the Jet2holidays’ management team. They visited all our hotels in Sousse, Port el Kantaoui, Skanes, Hammamet, Yasmine Hammamet and Mahdia, speaking to the vast majority of our remaining customers and ensuring they had all the support they needed.

We have cancelled all flights and holidays to Tunisia up to and including 8th July 2015. Jet2holidays customers will be offered a full refund or the option to change their booking without an amendment customers will be given a full refund. In addition, those customers with Jet2holidays booked up to and including 31st October 2015 will also be allowed to change their booking without an amendment fee.

Customer information lines:

UK customers with Tunisia related queries should call 0113 457 0550