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Jet2.com statement: Safety of customers, colleagues and the public is paramount

Jet2.com

Posted in Announcements

February 28, 2020 at 07:57

We are continuing to remain in contact with customers at the H10 Costa Adeje Palace in Tenerife, and we also have designated 24/7 telephone assistance in place.

Their health and safety is our absolute priority, as it is with every single one of our customers and colleagues. Therefore, to help prevent any potential spread of Coronavirus (COVID-19), we have asked all customers to remain in the hotel, which remains under quarantine, until any potential incubation period, as defined by the World Health Organisation (WHO), has passed (March 10th).

We will not fly any customer who has stayed at the H10 Costa Adeje Palace during the quarantine, until this incubation period has passed or unless they have been explicitly tested for COVID-19 by a recognised authority and are confirmed as clear of the virus. Our responsibility to our customers, our colleagues and the general public remains paramount.

We will continue to release more information as it becomes available.