Dart Group PLC News

Jet2.com receives top national consumer award

12th May 2004

Fast-expanding low cost airline, Jet2.com, which operates out of Leeds Bradford and Belfast International airports, has received a major independent customer satisfaction award from the Guardian and Observer. The airline beat 27 other major airlines in the 'Best Short-Haul Airline' category - it was the overall number one UK-based operator. 


At an awards ceremony in Rhodes yesterday, Mariella Frostrup announced that Jet2.com was second to Nordic-based airline Finnair in the category which covered all charter, no-frills and scheduled short-haul airlines.

More than 22,000 travel consumers took part in the annual Travel Awards survey held by the Guardian, the Observer and Guardian Unlimited online users - only Finnair and Jet2.com were singled out for achieving such high satisfaction scores in a demanding field.

Jet2.com was the number one ranked UK-based low cost airline ahead of British Airways (8th), BMI Baby (10th), Flybe (17th), easyJet (18th) & Ryanair (24th).

Philip Meeson, Jet2.com boss, said: "Already, this has been a fantastic year for us so far - absolutely fantastic.

"In February we were awarded the title of the world's most punctual airline flying into Amsterdam's Schiphol Airport, in March we surpassed the half-a-million passenger mark and in April we added three new routes: Leeds to Venice and Murcia and Belfast to Prague. However, this latest accolade is a real achievement for everyone associated with Jet2.com both in Yorkshire and in Northern Ireland as not only was it voted for by the public who fly with us it reflects the fantastic job our staff do for us.

"Perhaps unlike some airlines, for us low cost doesn't mean no-frills, and it certainly doesn't mean we neglect things like customer service and punctuality.

"These operating principals have been given a huge public endorsement and all of us at the airline are absolutely delighted with this award."

Travel Awards 2004

Rank, airline and percentage satisfaction score

  1. Finnair 82.5%
  2. Jet2.com 81.2%
  3. Air Berlin 76.8%
  4. JMC 75.9%
  5. Thomas Cook 74.9%
  6. SAS 74.2%
  7. Swissair 73.2%
  8. British Airways 71.2%
  9. Tap Air Portugal 71.2%
  10. BMI Baby 71.1%


· Total votes cast in this category: 14,324. The average airline score was 65.8% · Travellers were asked to rate the quality of service they received on their airline by ticking one of four boxes: excellent, good, fair or poor. This score was translated into a percentage average.

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May 12, 2004 at 14:28

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