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Jet2.com and Jet2holidays Statement: Doing the right thing for our customers

Jet2.com

Posted in Announcements

March 17, 2020 at 10:33

Steve Heapy, CEO of Jet2.com and Jet2holidays said: “As a result of the COVID-19 pandemic, the UK Foreign & Commonwealth Office (FCO) is advising against all non-essential worldwide travel for a period of 30 days. We have therefore suspended our award-winning flights and holidays departing from the UK until the end of April, and we plan to recommence from May 1st 2020, a decision we will keep under constant review.

Whilst the health and safety of our customers is of course our number one priority, we are also acutely aware of our responsibility as an award-winning airline and tour operator to look after our customers.

With that responsibility in mind, we know that flying customers back to the UK is the right thing to do. As such, we are continuing to operate our scheduled programme, with aircraft flying empty from the UK so that we can fill them and bring customers home. In addition to that programme of scheduled flights, we are putting on extra aircraft to bring customers home, some of who may not have been offered flights home by their airline.

This is an enormously fast-moving and complex situation, however customers and independent travel agents can rest assured that our teams are doing the right thing for them. We are contacting our customers who are currently in destination, and who are due to travel, to advise them of their options. We urge customers not to call us please, as we are experiencing high call volumes. We will be in touch with our customers based on their planned departure date.

We recognise that this is an extremely challenging time, and we would like thank all of our customers and independent travel agency partners for their understanding and patience. 

Until then, we look forward to taking you on our award-winning flights and holidays again.