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Court Orders Flight Fight Passenger to Repay Jet2.com

Jet2.com

Posted in Announcements

December 11, 2018 at 08:40

We are pleased to report the latest court ruling against disruptive passenger behaviour, which has been made following an incident on our London Stansted to Gran Canaria flight last year.

In July 2017, an argument on the flight between Pauline Gordon and Roland St Ville escalated to the point of physical violence, leaving our crew with no choice but to divert the aircraft to Faro Airport so that the couple could be removed by police in the interest of everyone’s safety.

As a family friendly airline, we take a zero tolerance approach to this behaviour, so as well as banning the couple for life, we also took steps to recover losses which we incurred as a result of this unnecessary diversion.

Our action has been successful and Pauline Gordon has been ordered by Clerkenwell and Shoreditch County Court to repay us more than £3,000.

Phil Ward, Managing Director of Jet2.com said: “This is the latest of many successful court rulings against disruptive passenger behaviour, showing once again that there are serious consequences if you act in a disruptive fashion onboard an aircraft. As well as being banned from flying with us for life, Miss Gordon must now repay us for losses incurred, which came about as a direct result of her actions. As a family friendly airline carrying millions of holidaymakers, many of whom are families, we want our customers to have an enjoyable flight experience without the actions of a disruptive few spoiling it.”